ithappens · Software company in Oslo
Tools from inside a commerce operation.
SmoothReturns runs returns and claims. AMED turns connected commerce data into work you can review and keep.
Built by operators
From the team behind Silly Santa.
The team building ithappens also runs Silly Santa, a Scandinavian commerce business serving more than one million customers.
- 1,000,000+
- Silly Santa customers served
- ~NOK 1bn
- cumulative Silly Santa revenue
SmoothReturns runs returns for
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SmoothReturns · Returns and claims
Returns and claims, from submission to resolution.
SmoothReturns connects Shopify, carriers and the warehouse. Routine cases can move from label to refund, gift card or exchange. Manual and flagged requests wait for your team.
Explore SmoothReturnsstore.com/returns
Interactive preview02 / 02
AMED · Analysis and finished work
Analysis, dashboards and files from connected data.
AMED reads approved data sources, investigates what happened and produces answers, dashboards, files and repeatable analyses. The result can be reviewed and saved in the same workspace.
Explore AMEDA product segmentation job is being written below.
Case study · Silly Santa
How Silly Santa reduced the support work behind returns.
SmoothReturns was built inside Silly Santa’s own return operation. The case shows fewer manual handoffs, more exchanges and gift cards, and measured production results.
Contact
Contact ithappens.
Questions about SmoothReturns or AMED? Send us a short description of what you need and we will answer directly.